Privacy Policy
Effective Date: 04/02/2026
Company: Novus Outdoor Living
Novus Outdoor Living (“Novus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, AI-powered tools, and communications (including SMS/text messaging).By using our services, you agree to the terms of this Privacy Policy.
1. Introduction
Novus Outdoor Living (“Novus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, AI-powered tools, and communications (including SMS/text messaging).
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By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
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A. Personal Information
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Name, phone number, email address
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Home address and project location
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Property details related to outdoor living projects
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Payment and billing information (processed securely via third-party providers)
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B. Communication Data
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Phone call recordings (including AI-assisted receptionist interactions)
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SMS/text message communications
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Email correspondence
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Chat or website form submissions
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C. Technical Data
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IP address
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Browser type and device information
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Website usage data (via cookies, analytics tools)
3. How We Use Your Information
We use your information to:
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Provide estimates, services, and project support
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Communicate via phone, SMS, email, and AI-powered systems
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Improve customer experience and service quality
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Automate scheduling, follow-ups, and support
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Send updates, reminders, and marketing (where permitted)
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Comply with legal obligations
4. AI Receptionist & Automation
Novus Outdoor Living may use AI-powered systems, including an AI receptionist, to assist with:
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Answering calls and responding to inquiries
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Scheduling appointments
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Sending follow-up messages via SMS or email
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Routing requests to team members
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Important Notes:
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AI interactions may be recorded and stored
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AI systems may analyze conversations to improve service quality
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You may request to speak with a human representative at any time
5. SMS/Text Messaging Policy (TCPA Compliance)
By providing your phone number, you consent to receive text messages from Novus Outdoor
Living, including:
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Appointment confirmations and reminders
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Project updates
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Customer service communications
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Promotional or marketing messages (if opted in)
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Message Details:
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Message frequency may vary
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Message and data rates may apply
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Opt-Out:
You can opt out at any time by:
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Replying STOP to any message
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Contacting us directly
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Help:
Reply HELP or contact us at:
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We comply with the Telephone Consumer Protection Act (TCPA) and do not send messages without proper consent.
6. Sharing of Information
We do not sell your personal data.
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We may share your information with:
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Service providers (CRM, scheduling, SMS platforms, payment processors)
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Contractors or partners involved in your project
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Legal or regulatory authorities when required
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All third parties are required to maintain appropriate data protection standards.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Improve website performance
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Understand user behavior
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Support marketing and retargeting efforts
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You can adjust cookie preferences through your browser settings.
8. Data Security
We implement industry-standard security measures, including:
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Encrypted data transmission
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Secure storage systems
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Access controls and authentication
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However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights (2026 Standard)
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion
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Opt out of marketing communications
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Limit or restrict certain data uses
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To make a request, contact us at:
10. Data Retention
We retain your information only as long as necessary to:
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Provide services
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Maintain records
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Comply with legal obligations
11. Third-Party Services
Our services may integrate with third-party platforms (e.g., CRM systems, AI tools, SMS providers). These providers have their own privacy policies, and we encourage you to review them.
12. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.
14. Contact Information
If you have questions about this Privacy Policy or your data, please contact:
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Novus Outdoor Living
1531 Rosemere Rd
Clearwater, FL 33755