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Privacy Policy

Effective Date: 04/02/2026
Company: Novus Outdoor Living

Novus Outdoor Living (“Novus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, AI-powered tools, and communications (including SMS/text messaging).By using our services, you agree to the terms of this Privacy Policy.

1. Introduction

Novus Outdoor Living (“Novus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, AI-powered tools, and communications (including SMS/text messaging).

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By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

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A. Personal Information

  • Name, phone number, email address

  • Home address and project location

  • Property details related to outdoor living projects

  • Payment and billing information (processed securely via third-party providers)

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B. Communication Data

  • Phone call recordings (including AI-assisted receptionist interactions)

  • SMS/text message communications

  • Email correspondence

  • Chat or website form submissions

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C. Technical Data

  • IP address

  • Browser type and device information

  • Website usage data (via cookies, analytics tools)

3. How We Use Your Information

We use your information to:

  • Provide estimates, services, and project support

  • Communicate via phone, SMS, email, and AI-powered systems

  • Improve customer experience and service quality

  • Automate scheduling, follow-ups, and support

  • Send updates, reminders, and marketing (where permitted)

  • Comply with legal obligations

4. AI Receptionist & Automation

Novus Outdoor Living may use AI-powered systems, including an AI receptionist, to assist with:

  • Answering calls and responding to inquiries

  • Scheduling appointments

  • Sending follow-up messages via SMS or email

  • Routing requests to team members

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Important Notes:

  • AI interactions may be recorded and stored

  • AI systems may analyze conversations to improve service quality

  • You may request to speak with a human representative at any time

5. SMS/Text Messaging Policy (TCPA Compliance)

By providing your mobile phone number through our website, submitting a contact form, requesting a quote, or otherwise expressly consenting to receive text messages, you agree to receive SMS communications from Novus Outdoor, including:

  • Appointment confirmations and reminders

  • Project updates

  • Customer service communications

  • Promotional or marketing messages (where you have separately opted in)

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Message Details:

  • Message frequency may vary based on your interactions with us.

  • Message and data rates may apply.

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Opt-Out:

You may opt out of receiving SMS messages at any time by:

  • Replying STOP to any message.

  • Contacting us directly.

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Reply HELP to any message or contact us at support@novusoutdoor.com for assistance.

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No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with subcontractors that provide support services, such as customer service or SMS delivery, solely to facilitate the services we provide. We comply with the Telephone Consumer Protection Act (TCPA) and do not send text messages without the recipient's prior consent.

6. Sharing of Information

We do not sell your personal data.

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We may share your information with:

  • Service providers (CRM, scheduling, SMS platforms, payment processors)

  • Contractors or partners involved in your project

  • Legal or regulatory authorities when required

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All third parties are required to maintain appropriate data protection standards.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Understand user behavior

  • Support marketing and retargeting efforts

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You can adjust cookie preferences through your browser settings.

8. Data Security

We implement industry-standard security measures, including:

  • Encrypted data transmission

  • Secure storage systems

  • Access controls and authentication

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However, no system is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (2026 Standard)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Opt out of marketing communications

  • Limit or restrict certain data uses

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To make a request, contact us at:

support@novusoutdoor.com

10. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain records

  • Comply with legal obligations

11. Third-Party Services

Our services may integrate with third-party platforms (e.g., CRM systems, AI tools, SMS providers). These providers have their own privacy policies, and we encourage you to review them.

12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.

14. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

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Novus Outdoor Living

1122 Druid Rd Suite 2

Clearwater Fl 33756

support@novusoutdoor.com

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